Our 24/7 emergency call out number is available to all of our service customers. Our engineers generally work in pairs due to Health & Safety. Also should a lone engineer arrive on site and there is the need for two, the cost could be far greater and further delay to the customer’s site could be costly. All of our engineers are fully qualified.


Each engineer is charged at £50.00 per hour for travel to the customer and return journey. On site time is charged at £50.00 for each engineer. Mileage is charged at £0.85 per mile to, and from site.


If customer lives in Guildford: -
2 x engineers travel 30 minutes to site = £50.00
2 x engineers travel 30 minutes return journey = £50.00
Onsite time two hours x 2 engineers = £200.00
Mileage 40 miles x £0.85 = £34.00
Total = £334.00 +VAT

Uplifted Costs

The above rates apply between 08:00 and 17:30 Monday to Friday. Between the hours of 17:30 and 22:30 an uplift multiple of 1.5 applies. Between the hours of 22:30 and 08:00 an uplift multiple of 2 applies. Saturdays between the hours of 08:00 and 22:30 an uplift multiple of 1.5 applies. Sundays and Bank Holidays are charged at a multiple of 2.